Changing/Cancelling Orders:

Once you click the “Submit Order” button, the fulfillment process begins. If your order has not yet shipped, we are happy to accommodate any changes. If your order has already entered the shipping process, it cannot be changed or cancelled.

Damages/Shortages:

Please check your order upon receipt. Damages and shortages must be reported to us immediately so that Customer Service can correct any problems. For damaged items, you must save all packing material and items for inspection. A Customer Service representative will contact the delivering carrier immediately on your behalf. If you have any questions or need assistance, please contact Customer Service at info@planetbluedog.com .

SATISFACTION GUARANTEE:

Your business is appreciated. If you are not completely satisfied with an item, simply return it in its original, unused and re-sellable condition within 14 days of receipt along with the Shipping Confirmation/Receipt. All tags must be attached. We only accept returns that are 100% complete in original packaging and in re-saleable condition. No price tag residue, dog fur or demarcation of any kind can be accepted. Any return that does not meet these requirements may be refused.

Your item will be refunded, replaced, or exchanged for you. This does not include shipping and handling charges. Items that have been previously replaced because they were defective, damaged or incorrect are not returnable.

Sale items are final and non-refundable.

Items received as gifts can be returned for store credit.

Shipping costs are not refundable. Return shipping expenses are to be paid by the customer.

Please send all returns to:

Planet Blue Dog
Attn: Returns Department
495 Country Club Drive
Carmel Valley, CA 93924

Items showing signs of use are subject to a 20% restocking fee. Drop-Ship items are not returnable, check with a Customer Service before ordering these items. Prices are subject to change without notice. Planet Blue Dog also disclaims responsibility for the use or misuse of products and the methods of use described in this catalog. The manufacturers label should always be followed. We are not authorized to recommend any deviation from label usage. Comments and statements regarding products in this catalog are intended to be correct and accurate, but the customer should be guided solely by their own judgment and opinion coupled with professional veterinary advice which should be sought in animal health matters. If you have any questions or need assistance, please contact Planet Blue Dog Customer Service at: info@planetbluedog.com .